Thank You

The privacy of personal information you provide to us (your personal information) is iimportant to us. The following privacy policy governs the collection, storage and use of your personal information by InPlace Living, our subsidiaries, employees, suppliers and contractors that will assist you (“we”, “us” or “the Group”).

This privacy policy sets out how we intend to respect your rights to privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

How we collect personal information

We may collect personal information from you through our website, email correspondence, phone calls, open to inspections, when interviewing you, and from competitions and promotions to which you choose to respond.

The personal information we collect

Personal information we may collect includes, but is not limited to:

- Name and contact details such as address, phone number and email for participants and their representatives or family members

- Details for emergency contacts and people authorised to act on behalf of participants

- Participants’ health status and medical records

- External agency information such as NDIS andSDA plan and funding status

- Feedback, incident reports and consent forms.

IIf you are under 18 years’ of age, you must obtain approval from a parent or guardian before submitting your details to us.

IIf you give us personal information about another person, you represent that you are authorised to do so and agree that you have obtained consent from that person for us to use and disclose their personal information and that they may access any personal information we hold about them.

How we use your personal information

We use your personal information to assist us in:

- Conducting our business;

- Responding to enquiries, feedback or complaints

- Completing a transaction to which the provision of that personal information relates, for example, in the completion and assessment of application forms;

- To communicate information about our products and services to you;

- For our internal administrative, marketing, planning, product development and research requirements;

- Complying with legal and compliance obligations

Direct marketing

We may send you direct marketing communications andi nformation about:

- Products and services;

- Offers and promotions;

- News, events and updates.

These communications may be sent in various forms including email, SMS, phone call, post or social media. By providing your contact details, you consent to us sending you electronic marketing communications as described above.

At any time you may opt out of receiving any marketing communications from us (other than as required for the operation of our business). You can opt out of receiving marketing communications by:

- Clicking the unsubscribe link in our marketing emails or SMS messages;

- Emailing info@inplaceliving.com.au or calling 03 8639 0131;

- Writing to InPlace Living – Marketing, Level 9, 379 Collins Street, Melbourne VIC 3000.

Your access rights to the personal information we hold

At any time, you may ask us to provide you with a list of the personal information we hold about you, and copies of that personal information. We will endeavour to provide you with the data within 30 days of receiving your request. We may charge you a small fee to cover any administrative costs that we may incur in providing personal information to you.

IIf you believe for any reason that we are holding inaccurate or incomplete data about you, you may ask us to correct it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

Financial information becomes out of date very quickly and so we will update that information if it is required in any future dealings we may have with you.

We will take reasonable steps to destroy or remove identifying information of your personal information, when your personal information is no longer required for our business functions.

Disclosure of your personal information to others

We may disclose your personal information to:

- Your support network such as support coordinator or SIL provider;

- Government agencies, regulators, legal or compliance authorities where required by law;

- Third-party suppliers and service providers who assist in the operation of our business.

Website analytics and cookies

We use tracking technology on our website to provide relevant content, and to understand how our site is used and can be improved. We also use the Google suite of analytics programs to track website traffic.

The type of information collected whilst visiting our website can include, but is not limited to:

- Date and time of visitation;

- Pages viewed and time spend;

- Device type and general location;

- What brought you to our website e.g. Google search,social media.

You can set up your browser to accept or block cookies by default. Please note that if you decide to disable or reject cookies, parts of our website may not function properly.

Third party websites and links

InPlace Living assumes no responsibility for information and content of third party websites from which our properties are featured upon.

Our website may also include links to other organisation’s websites. When clicking on these links, you are moving to a different website. We are not responsible for the privacy policy or content of these websites.Please read the relevant policies and terms that apply to these websites, and if you have any concerns, contact those website providers directly.

How we store your personal information

 We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or exposure. We require all our employees, contractors and suppliers to maintain the confidentiality of customer information.

Access to information stored electronically is restricted to our employees, contractors and suppliers whose job requires access to the information.

Access to our computer systems is restricted through password protection. If we no longer need your personal information, we destroy or remove the identity information.

Accuracy of your personal information

We take all reasonable steps to ensure that the personal information stored by us is accurate. If you believe that any of your personal information is not correct, please contact us using the details under Contact us and feedback.

Changes to this privacy policy

We may change this privacy policy at any time. You should check regularly so that you are aware of any changes made.

Contacting us and feedback

You can make any requests relating to your personal information held by us or any complaints regarding treatment of your privacy by contacting:

- Emailing info@inplaceliving.com.au;

- Calling 03 8639 0131;

- Writing to InPlace Living – Privacy, Level 9, 379 Collins Street, Melbourne VIC 3000.

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